Welcome to OnCommand Connection Customer Enrollment!

Before you start the enrollment process, please make sure you have the following information ready.
  • List of 17 digit VINs and Unit numbers (Click here to download the VIN template)
  • Your preferred dealer (name and contact information)
  • Telematics service provider
An active telematics subscription is required to view vehicle performance.
Please select your telematics service provider below to find out what credentials are required to complete the enrollment.
Note: Vehicle scans from PocketMaxx®, NavKal™, OnCommand® EZ-Tech and HeRo devices will be automatically visible for the VINs registered to your OnCommand Connection account.

Telematics Service Provider list

Select from the list below:

Customer Support:
888-661-6272, Option 3
Dealer Support:
800-336-4500,
Option 4-3
Email:
OnCommand Connection Telematics Device
There are no credentials necessary for activating the data feed.
Click Continue to proceed with Registration/Enrollment.
Phone:
612-310-1419
Email:
You will need this information to complete enrollment
Required Information:
1. AmeriTrak Server
2. AmeriTrak User ID
3. AmeriTrak Password

If you don’t have the required credentials for your company, please contact your AmeriTrak sales person to receive this information.

Email:
You will need this information to complete enrollment
Required Information:
1. BSM Fleet Center URL
2. BSM Fleet Center Customer ID
3. BSM Fleet Center Authorization Token

If you don’t have the required credentials for your company, please contact your BSM Fleet Center sales person to receive this information.

Email:
You will need this information to complete enrollment
Required Information:
1. BSM Sentinel Customer ID
2. BSM Sentinel Username
3. BSM Sentinel Password

If you don’t have the required credentials for your company, please contact your BSM Sentinel sales person to receive this information.

Phone:
866-884-8241
Email:
You will need this information to complete enrollment
Required Information:
1. CarrierWeb User ID
2. Carrier Web Password

If you don’t have the required credentials for your company, please contact your CarrierWeb sales person to receive this information.

Phone:
888-887-0935
Email:
You will need this information to complete enrollment
Required Information:
1. Coretex CustomerID

If you don’t have the required credentials for your company, please contact your Coretex sales person to receive this information.

Phone:
920-338-0479
Email:
You will need this information to complete enrollment
Required Information:
1. CyntrX User ID
2. CyntrX Password

If you don’t have the required credentials for your company, please contact your CyntrX sales person to receive this information.

You will need this information to complete enrollment
Required Information:
1. VIN Number (Full 17 digits)
2. Unit Number or Name (if any)
3. Geotab Device Serial Number (12 digits)

If you are a Diamond Renewed Dealer, you will need to complete the Diamond Renewed Enrollment form that was emailed to you. If you did not receive it, click here to download the form.

Once you complete the form, please email it to oncommandconnection@navistar.com and they will complete the enrollment for you.

Website:
http://help.fleetup.us
Phone:
You will need this information to complete enrollment
Required Information:
1. FleetUp Customer ID

If you don’t have the required credentials for your company, please contact your FleetUp sales person to receive this information.

Phone USA:
877-263-5720
Phone Canada:
877-436-8221
You will need this information to complete enrollment
Required Information:
1. Geotab Database Name
You can find the database name in the URL for the GeoTab portal. See example below in Red
2. Geotab Database User ID (email)
3. Geotab Database Password

If you don’t have the required credentials for your company, please contact your Geotab account manager or local Geotab Reseller to receive this information.

Phone USA:
1-866-477-4321
(Press 2)
Email:
support@gpsinsight.com
You will need this information to complete enrollment
Required Information:
1. GPS Insight user ID
2. GPS Insight Password

If you don’t have the required credentials for your company, please contact your GPS Insight sales person to receive this information.

Phone:
855-889-5776
Email:
You will need this information to complete enrollment
Customers must activate OnCommand Connection communication in their Noregon device and enroll on OnCommand Connection to see vehicle Health Reports generated by Noregon device scans.
Click Here for instructions on registering the scanning tool with Noregon.
Phone USA:
800-541-7490
Phone Canada:
800-863-9191
Email:
You will need this information to complete enrollment
In order to setup an Omnitracs data feed for OnCommand Connection, the customer will need to:
1. Contact the Omnitracs Account Representative to enable the Extended Fault Code Monitoring.
2. Once Extended Fault Code Monitoring has been enabled, the customer will then need to setup Cross Company Sharing of the Data with Navistar.
3. The customer will need to ask Omnitracs what the Publishing Company Name is for the account; which is also known as the Omnitracs Database Name.
Required Field:
1. Omnitracs Customer ID
Phone:
800-762-3683
Email:
You will need this information to complete enrollment
Required Field:
1. Omnitracs Roadnet UserID
2. Omnitracs Roadnet Password

If you don’t have the required credentials for your company, please contact your Omnitracs Roadnet Account Representative to receive this information.

Phone USA:
888-661-6272,option 8
Email:
OnCommand Link
There are no credentials necessary for activating the data feed. Click Continue to proceed with Registration/Enrollment.
Phone:
844-407-9307
Email:
You will need this information to complete enrollment
Required Information:
1. Pedigree User ID
2. Pedigree Password

If you don’t have the required credentials for your company, please contact your Pedigree sales person to receive this information.

Phone:
888-346-3486, option 1
Email:
You will need this information to complete enrollment
In order to enable the PeopleNet data feed for OnCommand Connection, the customer will need to:
1. Contact their PeopleNet Sales Representative to enable Remote Diagnostic Link.
2. Once Remote Diagnostic Link has been enabled, PeopleNet will then need to setup the customer to share data with Navistar.
Required Fields:
1. PeopleNet Customer ID (the ID will be a 4-digit number)
2. PeopleNet has enabled Remote Diagnostics Link? (y/n)
3. PeopleNet has enabled Data Share to Navistar? (y/n)

If you don’t have the required credentials for your company, please contact your PeopleNet sales representative to receive this information.

Website:
http://www.randmcnally.com/
about/contact_us
You will need this information to complete enrollment
Required Information:
1. RM/DT Account # (Company Code)
2. RM/DT User ID
3. RM/DT Password

If you don’t have the required credentials for your company, please contact your Rand McNally or Drivertech account manager to receive this information.

Phone:
800-863-9191
You will need this information to complete enrollment
Required Information:
1. Shaw Database Name (this will be a single digit number)
2. Shaw Account (Account name is some form of the customer name)
3. Shaw User ID
4. Shaw Password

If you don’t have the required credentials for your company, please contact your Shaw sales person to receive this information.

Phone:
844-424-7759, ext.2
Email:
You will need this information to complete enrollment
Required Information:
1. Skyhawk Server
2. Skyhawk User ID
3. Skyhawk Password

If you don’t have the required credentials for your company, please contact your Skyhawk sales person to receive this information.

Phone:
1-877-796-6842
Email:
You will need this information to complete enrollment
Required Information:
1. Customer Guid

If you don’t have the required credentials for your company, please contact your Synovia Solutions sales person to receive this information.

Phone:
877-943-7306
Telogis Telematics Device
There are no credentials necessary for activating the data feed.
Click Continue to proceed with Registration/Enrollment.
Phone:
800-487-4357
Email:
You will need this information to complete enrollment
Required Information:
1. Teletrac Navman User ID
2. Teletrac Navman Password

If you don’t have the required credentials for your company, please contact your Teletrac Navman sales person to receive this information.

Email:
Traffilog Telematics Device
There are no credentials necessary for activating the data feed.
Click Continue to proceed with Registration/Enrollment.
Website:
http://www.trimble.com/
Support/Technical_Support.aspx
Click ‘Contact a Distribution Partner’ link to find a location partner to contact
You will need this information to complete enrollment
Required Information:
1. Trimble User ID
2. Trimble Password

If you don’t have the required credentials for your company, please contact your Trimble sales person to receive this information.

Phone:
855-866-6427
Email:
You will need this information to complete enrollment
Required Information:
1. Vnomics Account # (customer name)
2. Vnomics User ID
3. Vnomics Password

If you don’t have the required credentials for your company, please contact your Vnomics sales person to receive this information.

XRS
Phone:
866-439-9282
Email:
You will need this information to complete enrollment
Required Information:
1. XRS Account
2. XRS User ID
3. XRS Password

If you don’t have the required credentials for your company, please contact your XRS sales person to receive this information.

Continue without selecting a TSP

Enrollment Training

Need help? Read the enrollment instructions above.
Video tutorial coming soon.